If you are encountering an issue of incorrect data, unknown error, processing checks, EFT's, SQL or GP related error messages, the first troubleshooting step will be to determine the product that is responsible for the issue at-hand.

To isolate the cause of the problem, it is important to run the same process that presented the issue by removing Mekorma from the Dynamics.set file or disabling Mekorma Alternate Windows Security in order to test and verify the origin of the issue, especially in cases involving unexpected data on stub or check reports.

Keep in mind the primary function of Mekorma Payment Hub (MICR) is to format data. It is our experience that when the data printed on the checks or stubs is incorrect, the problem lies with the base data (GP) rather than with the formatting or formatted data. To help isolate the cause of this type of problem it is important to print the same check as a Mekorma check and then as a standard GP check to make a comparison.